We do our best to ensure you are satisfied with your purchase. If for any reason you are not, please contact us promptly with your concern and we will quickly assess if an exchange, refund, or return is necessary. The request must be made within 90 days of ship date. We take pride in personal customer service so each instance will be considered individually.
Please contact us at [email protected] or use the Contact Us link.
When you place an order, please select the appropriate type of mail service you require.
Any personalized products can take up to 6-8 weeks longer to ship as Brandon is very busy writing, touring, writing, family, writing, etc...
Non-personalized orders will be processed and shipped once a week. Please allow 2-3 weeks for delivery. This applies to all products that do not require personalization.
We only ship to countries that we know have reliable postal systems. If your country is not on the list, please send me an email.
International orders have a shipping schedule all their own. Please allow at least six weeks from the time it was shipped before requesting a replacement or refund. All of our international orders are shipped via USPS or FedEx so a tracking number will be provided. We are not responsible for extra fees and/or taxes that your country may incur on your package.
Other ways to contact us:
Voice Mail Service: 801-980-1040 *This does not get checked as frequently as email*
Mail Inquiries: Dragonsteel Entertainment, PO Box 698, American Fork, UT 84003 *This is checked once a week*