Our email was weird and didn't work for the last week (Dec 27-Jan 4)! If you didn't get a response, I probably didn't get your email. Please send another one as everything is working again. :-)
Questions about your order? Corrections? You came to the right place!
Q: Why is the Personalization button gone?
A: November and December are busy months for us here at the store, and for Brandon too as he’s often out on tour. We’ve found that we simply can’t get personalized books signed and in the mail in a timely manner during the holiday season. You can still order signed books, but if you’d like it signed to a specific person you’ll have to order after January. Thanks for understanding!
Q: Will my order get to me in time for the holidays?
A: We can't make promises this time of year, BUT if you ordered Domestic before December 15th your chances are great! If not, I can suggest making an order asap, choosing Priority or FedEx 2-Day, and possibly offering a burnt glyph ward to the Herald of your choice. :-)
Q: Why isn't my order updating?
A: When you make an order, an email is automatically sent to you to confirm your order. Another email will be automatically sent to you when a label is made for your order. There really is not a step in between for us to update your order. Your order status is PENDING until we make a label. Thank you for you patience!
Q: I paid for Priority Mail four days ago why haven't I received my order?
A: We are not Amazon. Sorry. Priority shipping means you get your order faster once it gets to the post office. It takes time to process your order, but we promise we are hurrying!
Q: Can I get an estimate of when my order will arrive?
A: No. We are trying to get out orders as fast as possible. Personalizations can't be estimated due to us relying on Brandon to write them. Sometimes he is on tour, on vacation, sick, or recharging. Please remember he is writing amazing books for you!
Q: Why does it cost so much to ship?
A: Books are heavy. Shipping is determined by weight. We don't set the prices. Posters are a pain to set up correct shipping rates. If you are an international customer, please email us for help or ask for adjusted shipping in the comments box.
Please remember we are a SMALL BUSINESS,
there are only two of us running this store.
Thanks for your patience!